Preguntas más frecuentes (FAQ)
In 98% of cases, orders are delivered on time. Unfortunately, orders can sometimes be delayed during busy periods. You can check the status of your order via the track and trace number you received in your mailbox.
Orders are processed and prepared for shipment within 3-5 business days. Delivery usually takes 8-15 business days.
Once you have placed your order, we will automatically send you an e-mail with a Track & Tracé code. It is possible that you did not receive anything, so please check your spam messages. Have you still not received a Track & Tracé code after 24 hours? If so, please contact us below.
Please contact us
All damage requests must be made within 24-48 hours of receiving the package. Include the photo and your order number and send an email to info@concept-aventuro.com
If your order arrived damaged, we need a photo of both the product and how it arrived in the shipping box.
Póngase en contacto con nosotros
We are available 24/7 to advise you or answer your questions! If you have questions about any topic, you can reach us at the following contact information:
Contact details:
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Trading name: E-Commerce L.R.
Chamber of Commerce Number: 85263494
Email address: info@concept-aventuro.com
Phone number: +45 93 70 64 94
Physical address: Westerzicht 699, Vlissingen, Zeeland, 4385 CC
(no visiting address)
Do you have any questions? See our frequently asked questions
Or contact us via our contact page